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Complete Solutions that Improve Business Performance
Clientele for Help Desks: Features
- Call tracking
- Call queues
- Service request management
- Online problem resolution
- Web-enabled knowledgebase
- Asset management
- Vendor management
- Order entry/tracking
- Total cost of ownership tracking
- Service contract tracking
- Management reporting
- Follow-ups/Appointments
- Microsoft Outlook integration
- Attachments
- E-mail/fax messaging
- Training management
- Feedback
- Customization
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