Overview

Sales and Marketing

Customer Support

Help Desk

Field Service

Web Self Service

Workflow Automation

Remote Connectivity

Multimedia Encyclopedia

Accounting Gateway

Reporting

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Complete Solutions that Improve Business Performance

Clientele for Customer Support: Features
  • Call management
  • Online problem resolution
  • Change request management
  • RMA tracking
  • Product and component level tracking
  • Call queues
  • Follow-ups
  • Attachments
  • Order entry
  • Product registration
  • Product-based service agreements
  • Time-based service agreements
  • Call-based service agreements
  • E-mail/fax messaging
  • Shipments
  • Service billing
  • Scheduling
  • Notes & Feedback
  • Out-of-the-box standard/ad hoc reporting Clientele ®for Customer Support 
 
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