Connector and Clientele for Mobile Users: Share Data Among Geographically Dispersed Users and Sites

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Just because you’re on the road or at a remote site doesn’t mean you should be burdened with old information. In fact, a growing number of companies now support multiple sites, including traveling service and sales personnel whose computing needs don’t stop when they leave the home office. Clientele Connector is designed to easily connect these remote sites and users, providing them with instant and seamless access to the same data their on-site colleagues enjoy, whether these users are across town or around the world. Plus, bi-directional information exchanges are made in a single session, making for a speedy transmission. Connector can help your business operate in a global environment to meet your special information needs.

Share Data Among Dispersed Users
No matter where you are, you deserve instant and seamless access to the same information your on-site colleagues enjoy. Clientele Connector is designed to easily connect remote sites and laptop users to centralized information. Data can be synchronized and exchanged between sites, as well as between individual sites and a central database. Bi-directional information exchanges are made in a single session, making for a speedy transmission. So, whether you are linked by modem or by network, your remote users will have quick and easy access to ever-changing customer records.

Enhance Remote Productivity
To remain competitive in today’s fast-paced, need-to-know-it-now environment, businesses must be able to easily synchronize data between remote sites or individual remote users and a master database. With the push of a button, Connector uses standard network technologies such as TCP/IP to synchronize changed information in a single communication session, reducing your connection time. Plus, data throughout your enterprise remains as current as your last connection.

Sales Reps Connect When It Is Most Convenient
With Clientele Connector, you can continue to work your sales opportunities during peak hours and synchronize your database changes during off hours. You elect when to connect—and how often—ensuring that the connection only occurs when it is most convenient for you. Because synchronization is two-way, you can send as well as receive new information. Moreover, changes made at one site can be shared by other sites. For example, a sales rep in Los Angeles could receive changes made to an order at the central office in London.

Support Reps Back Each Other Up
Using Clientele Connector, customer support centers in different locations can use and share the same information, effectively backing each other up as needed. For example, a company with support call centers on both the East Coast and West Coast could route early calls to the West Coast center to their counterpart in the East, which typically would start its work day three hours earlier. Plus, field support reps with laptops have access to the same information as reps working online, virtually extending your support center and ensuring up-to-date solutions for your customers.

Keep Your Enterprise Informed
You cannot afford to be without timely and accurate information at your fingertips. That means data synchronization must be quick and easy, as well as accurate and appropriate. Connector lets you select what data to synchronize with each user and provides a full audit trail of changes and conflicts. Through a sophisticated “data slicing” process, you can ensure that locations or individuals only receive the information they need. With Connector, even users at remote sites or those who might be on the road can get and use the latest information, effectively extending your enterprise through the far corners of the world.