Complete Solutions that Improve Business Performance
ClienteleNet: For Internet/Intranet Customer Service and Information
Empower customers and keep remote users informed—anytime, anywhere.
ClienteleNet provides your customers, business partners and field representatives with access to information and answers to their questions—at their convenience. ClienteleNet is a secure, standards-based Web application that is highly adaptable to meet your business requirements. It bolsters your customer support program by enabling self-service over the Web. It allows your field sales and service representatives to keep up-to-date on their assignments. And it enhances your marketing efforts by capturing prospect information directly from your Website. This robust, integrated application works with common Internet browsers to give emerging enterprises in the mid-market a corporate global presence.
Empowered Customers Save You Money...
ClienteleNet can dramatically reduce the number of first-level calls made to your support department, enabling your support staff to concentrate on solving more complicated problems, while reducing support costs. Customers can register their products immediately over the Web. They can submit support calls as well as check up on the status of calls they’ve already submitted. Plus, by placing answers to your customers’ most frequently asked questions on the Web, you empower your customers to help themselves to timely information anytime of the day—from anywhere in the world.
...and Are Better Informed
Whether searching your Web-enabled AnswerBook for a solution, placing a call for assistance, viewing the status of one of their open calls, or checking up on a call’s details—your customers remain informed at all times. The result? Customers are happier because they get the same information without having to wait in a call queue or for a call back. And if they can’t solve their own problem, they can always submit a call from the Web requesting assistance.
Keep Your Remote Users Informed
Using ClienteleNet, your field sales and service representatives will have access through the Internet to all the accounts they are actively working. Your field service agents can check and update an account’s status, as well as add information to it. Your field sales force can check their pipeline and keep up-to-date with their opportunities, as well.
Deliver Enhanced Marketing
ClienteleNet positions you to take advantage of the Web where it matters most: in learning more about your customers. With ClienteleNet you can automatically capture prospect information via the Internet, making it easier for you to begin the process of making them your customer. Now prospects no longer have to wait for an initial contact from you to initiate the relationship. Moreover, prospects who contact an organization via the Web are generally more likely to make a purchase.
Easy to Customize, Powerful to Use
In a competitive marketplace, organizations simply cannot afford to let confidential information fall into the wrong hands. That’s why Web-enabled applications must be secure, as well as easy to use and customize. ClienteleNet utilizes industry standards to ensure that existing staff can understand, maintain, and even extend it beyond what is offered out of the box. It is based on industry-accepted standards, gives you an extensible architecture, and ensures controlled, secure access. In short, you have complete control over what information others can access—inside as well as outside of your company.
ClienteleNet Levels the Playing Field
ClienteleNet supports either Internet or Intranet environments. Information is safeguarded through a standard login and password process. Plus, ClienteleNet works with common Internet browsers, ensuring that information is available when needed, regardless of platform or location. Working with the latest version of Microsoft Internet Information Server, ClienteleNet gives you an easy-to-use enterprise interface to the Web. Mid-sized companies and emerging enterprises get the corporate presence and Web-capability they need to provide timely, accessible information to their customers and field representatives.
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