Complete Solutions that Improve Business Performance
Epicor eFrontOffice: Manage Your Customers
 Epicor eFrontOffice is a set of integrated sales, marketing, and customer support tools for midmarket companies, designed around the customer. eFrontOffice is an integrated Microsoft Windows NT-based, award-winning customer relationship management solution that enables companies to manage the entire customer lifecycle.
Epicor eSales
Epicor eSales empowers you with complete contact, lead, opportunity and account management, all in one package. Sales teams can be formed and managed, milestones set and measured, literature sent, competitor information accessed, correspondence generated and potential revenue forecasted. The result? Better prospects, shorter sales cycles, and more revenue.
Epicor eMarketing
With Epicor eMarketing, you can manage your marketing campaigns, pinpoint your targets, and capture highly qualified leads. Additionally you can measure the true costs & benefits and analyze ROI on your marketing activities.
Epicor eSupport
Epicor eSupport is a complete tool for managing--even anticipating--the support needs of your customers. It enables you to efficiently manage your entire workload, from handling calls to requesting customer shipments. You can track all products your customers purchase, as well as any products that are returned for service or replacement. eSupport’s AnswerBook feature, an online store of answers to your customers’ most frequently asked questions, makes it easy for anyone in your company to give fast and accurate answers. eSupport enables you to deliver world-class service, resulting in more repeat business and stronger referrals.
Epicor eProject
Epicor eProject provides the essential tools for the administration and management of professional services organizations. Epicor eProject is a web-enabled solution that covers the entire professional service lifecycle from sale to delivery to management reporting and delivers measurable benefits to a businesses bottom line by tremendous improvements in efficiency, utilization, revenue & profit. eProject is the only solution providing all the essential tools that every professional service organization needs to administer and manage their business.
Epicor eFrontOffice Connector
Epicor eFrontOffice Connector is designed to easily connect remote sites and laptop users to centralized information. Data can be synchronized and exchanged bi-directionally between sites, as well as between individual sites and a central database. Through a sophisticated "data slicing" process, you can ensure that locations or individuals only receive the information they need. Access to timely information results in more efficient service calls, faster sales cycles, and satisfied customers.
Share Information with the rest of your enterprise
An add-on interface links Epicor eFrontOffice with our award-winning eBackOffice or Pervasive SQL-based Platinum for Windows. By integrating, these best-of-breed applications, you can share accounting customer, ship-to and bill-to address, price list, and sales order information.
An Integrated Solution
Implement Epicor eSupport for your customer support department, then add the Epicor eSales and Epicor eMarketing features later and give your company a single-source, customer-centric solution. Or implement both solutions at the same time—eFrontOffice is designed to work either way. With our integrated solution, once you bring a new customer on board, your support department has access to the entire sales history for that customer. Customers no longer have to repeat themselves whenever their case is passed on to someone else. Everyone who interacts with a customer has access to the same customer information, making for a smooth transition from sales to support, and resulting in more satisfied customers.
For more information on eFrontOffice components:
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