Epicor eFrontOffice Named Best Midmarket Customer Relationship Management (CRM) Product of the Year

IRVINE, Calif., September 13, 2000 — Adding to a string of wins, Epicor Software Corporation’s eFrontOffice, powered by Clientele, last night won a Technology Innovation and Product Excellence Golden Award for Best Midmarket CRM Product, its fifth such honor recently. Epicor (NASDAQ: EPIC), the largest provider of integrated enterprise and eBusiness software exclusively for midmarket companies, accepted the award from the organizers of CRMPower, a Canadian conference and exposition hosted by eCustomerWorld.com Institute, in Toronto.

“We are honored that CRMPower selected us for one of the first Technology Innovation and Product Excellence Awards,” said Mollie Hunter, vice president of product marketing for Epicor. “The award is a testament to our dedication to providing midmarket enterprises with industry-leading sales and marketing automation and customer support solutions.”

The winner’s selection was based on the product’s technology benefits, innovation, return on investment and Canadian market presence. Award categories included Enterprise CRM Product of the Year, Midmarket CRM Product of the Year and Mobile CRM Product of the Year.

“Our awards committee selected Epicor for its innovation and vision, as well as for the impression Epicor eFrontOffice has made in the Canadian midmarket,” said Jacob Gordon, president and CEO of eCustomerWorld.com Institute.

The CRMPower Award is the fifth such honor garnered by Epicor’s CRM solution, Epicor eFrontOffice. Earlier this year, Epicor won a CRM Excellence Award from Technology Marketing Corporation, and was named to the Top 30 CRM software selections by premier CRM analyst firm, ISM Inc. Epicor eFrontOffice also recently won “Gold Best in Class for Customer Service and Support” at the First Annual Users Choice Awards sponsored by Customer Support Management magazine and RealMarket Research, and the Call Center Product of the Year Award for “Best Sales and Marketing Automation Software” by the TMC publications C@ll Center CRM Solutions, Internet Telephony and Computer Telephony Integration.

Epicor eFrontOffice is an integrated, mission-critical solution for customer relationship management enabling mid-sized organizations to support and manage their most important asset — their customers. With Epicor eFrontOffice, users can gather, organize, track and share pre-sales, sales, and post-sales prospect, customer and competitive information.