Coastal Software Vendor's Press Release

Epicor Reaches Milestone With Over 3,000 CRM Customers
IRVINE, Calif., June 12, 2000 - Epicor Software Corporation
(NASDAQ: EPIC), the largest provider of enterprise and eBusiness
software exclusively for midmarket companies, today announced that over
3,000 customers have standardized on Clientele, Epicor's award-winning
customer relationship management (CRM) solution. Recent customer wins
including Agris, Datatel, Roadnet Technologies, Inc., MarketWatch.com,
Inc. and Concentrex Incorporated have fueled Epicor's CRM growth.
Clientele enables midmarket companies to improve overall business
performance throughout the entire customer lifecycle, from sales and
marketing to customer support. As a customizable and scalable solution,
Clientele has led the market in integrating front and back office
operations.
Agris, an agricultural software company, is using Clientele to allow
its employees to access customer information across all departments.
"Before implementing Clientele, our employees had to manually enter
customer information into several disparate databases," said Max
Miller, manager of administration at Agris. "Clientele has
automated this process and integrated departmental information,
significantly improving efficiency and saving time."
Concentrex Incorporated is a leading provider of technology-powered
solutions to deliver financial services, including a broad range of
traditional software and services integrated with leading dot.com
solutions that already enable its customers to serve over one million
home banking consumers. Concentrex needed a solution that was easy to
implement and presented little or no customer downtime. "Clientele
enabled us to get up and running quickly and was easily customized for
our specific business needs," said Scott Fenton, vice president of
information systems at Concentrex. "Using Epicor's software, we now
have a wide-angle view of all customer and potential customer activity
and are able to track and forecast sales, qualify and rank leads, and
determine the effectiveness of advertising and marketing
campaigns." "The fact that over 3,000 customers have standardized on
Clientele is a testament to the quality and proven effectiveness of
Epicor's CRM solutions," said Mike Pennell, vice president of
product marketing for Epicor. "Clientele has been specifically
designed to meet the budgetary needs and time constraints of midmarket
companies. Users gain insight into the entire customer lifecycle,
allowing them to outperform the competition through improved customer
service.
|