Coastal Software Corporate Press Release

Coastal Software Supports Clientele CRM 7.0
Vancouver, Washington, September 15,1999 -
Coastal Software &
Consulting, one of the leading management consulting services groups, today announced its support for Clientele Customer
Relationship Management (CRM) software, a complete and comprehensive family of Sales, Marketing and Customer Management applications available
from Epicor Software
(Nasdaq: EPIC).
Clientele CRM allows organizations to manage, synchronize and coordinate sales, marketing, and customer service across all communication channels and points of customer contact - including the Web, field sales and service, and reseller channels. Clientele CRM allows organizations to increase their productivity, enhance customer satisfaction, and maximize revenue and profit by capitalizing on every moment of value in each customer interaction.
As an Epicor Strategic Consulting Partner since 1997, Coastal Software has developed a proven track record of successful implementations for a wide range of customers in the Software, Education, Distribution, Manufacturing and Accounting Industry. With Clientele 7.0, Coastal Software can offer its customers additional functionality and features that leverages proven Clientele technology.
CRM and E-Business is one of Coastal Software¹s top priorities today and key to its future development. As a result, Coastal Software as created a dedicated practice whose mission is to bring together the best capabilities for the strategic development of its clients.
"We believe that Clientele 7.0 will satisfy a current and growing need from our clients," said Deryk Marien, President of Coastal Software. "Leading companies are looking to extend their CRM initiatives outside their own marketing, sales and customer service departments. They want to deliver additional value to their customers by integrating partners and customers within their CRM strategy.
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